| About the Role

As a Customer Operations Associate, you will support user lifecycle operations for Gmarket’s O2O supermarket platform.
Working closely with senior team members, Product, and Data teams, you will help execute data-informed campaigns aimed at improving user engagement, retention, and overall customer experience.

| Key Responsibilities

• Support the execution of user growth and retention initiatives, such as referral programs, new-user benefits, and reactivation campaigns
• Assist in managing traffic acquisition and conversion across key channels (mobile app, mini-program)
• Help operate time-sensitive and context-based marketing campaigns (e.g., Morning Breakfast Box, Late-Night Emergency Essentials)
• Handle post-purchase customer operations, including basic complaint handling, refunds, and issue tracking
• Support KPI tracking and reporting (e.g., repeat purchase rate, campaign performance), and share insights with Product and Data teams to improve the user journey

|  Qualifications

• 0–3 years of experience in digital operations, e-commerce, CRM, or related fields
  (New graduates with relevant internships or project experience are welcome)
• Interest in user growth, customer experience, or data-driven operations
• Basic analytical skills; experience with BI tools or data analysis is a plus
• Strong communication skills and ability to collaborate with cross-functional teams
• Proficiency in either English or Chinese as a working language

|  Common Qualifications

• Applicants must be registered members of Gmarket/Auction.
• Applicants must have no restrictions on overseas travel.
• For male applicants, mandatory military service must be completed or exempted.
• Veterans and persons with disabilities are eligible for preferential treatment in accordance with applicable laws.
  • To receive additional points for veteran status, a “Certificate of Employment Support Eligibility” must be submitted to the company.

|  Application Method & Recruitment Process

• Application Deadline: December 30, 2025, 11:59 PM (KST)
• How to Apply: Apply via the Gmarket Careers website
  (https://careers.gmarket.com)
• Recruitment Process*:
  Application Screening → 1st Interview → 2nd Interview → Final Offer
  * This role requires working in an English-speaking environment. All application materials and interviews will be conducted in English
  * The interview process and format may be subject to change depending on circumstances.
  * Detailed information will be provided individually to successful candidates.
  * Interviews may be conducted in English and/or Korean.
• This recruitment is conducted on a rolling basis and may close early once suitable candidates are identified.
• Please note that applications cannot be modified after final submission.

|  Additional Information

• Submission of basic information (full name, phone number, email address, Korean & English resume, and relevant work experience duration) is mandatory. All other information is optional.
• If you experience repeated system errors, please access the site using Google Chrome.
• Any false information or submission of fraudulent documents may result in cancellation of employment.
• For further inquiries, please refer to the FAQ or use the “Contact Us” option available via the post-application email or KakaoTalk notification.

|  공통요건

• G마켓/옥션으로 회원가입이 되어있는 분
• 해외여행 결격 사유가 없는 분
• 남성의 경우, 병역필 또는 면제자
• 국가보훈 대상자와 장애인은 관련 법에 따라 우대합니다
  ** 국가유공자 가산점 부여받기 위해 "취업 지원 대상자 증명서" 회사에 제출 필요

|  지원 방법 및 전형 절차

• 마감일 : 2025년 12월 30일 23시 59분 까지
• 지마켓 채용홈페이지 (https://careers.gmarket.com) 통해 지원
• 전형 절차: 서류전형 > 1차 면접 > 2차 면접 > 최종 합격 * 본 포지션은 영어 사용 환경에서 업무가 진행되며, 지원서 및 인터뷰는 영어로 진행될 예정이니 참고 부탁드립니다.
  * 면접전형의 세부절차 및 진행방식은 상황에 따라 변동될 수 있습니다.
  * 자세한 내용은 합격 시 개별 안내 예정입니다.
  * 면접은 전형에 따라 영어 및/또는 한국어로 진행될 수 있습니다.
• 본 채용은 수시 모집으로 적합한 분이 있으실 경우 조기 마감될 수 있습니다.
• 최종 제출 후에는 지원서 수정이 불가하오니 이 점 유의하여 주시기 바랍니다.

|  기타사항

• 기본정보(성명, 전화번호, 이메일, 이력서 파일, 포트폴리오, 유관 경력 기간)는 필수 제출 필요, 이외 정보는 선택하시어 작성 부탁드립니다.
• 시스템상 반복되는 오류가 있으실 경우, 크롬으로 접속 부탁드립니다.
• 지원서 내용이 사실과 다르거나, 허위 서류를 제출하신 경우 채용이 취소될 수 있습니다.
• 기타 문의 사항은 FAQ 참조 또는 지원 후 안내해 드리는 메일, 카카오톡 내 '문의하기' 이용 부탁드립니다.